Reduce passenger stress with Indoor Navigation

For both experienced and novice travellers, airports are always synonymous with some form of stress. Long queues at security or a last minute gate change can make an otherwise well planned trip stressful and rushed. Perhaps this is why surveys show that 80% of all travellers find it very important to have airport navigation at the palm of their hand. With MapsIndoors you can provide passengers with indoor maps and comprehensive wayfinding, which allows them to quickly find their gate and hereby reduce the stress they experience when travelling to or from your airport.


92% of passengers would like to receive a notification on their smartphone if any disruptions occur


80% of passengers find it either critical or very important to have navigation when travelling through airports.

Less stress = more money spent

When you reduce the stress and time travellers spend looking for their gate, you increase the amount of time they have in the shopping and dining area. When they know where they are going and how long it’ll take them to get there, they’re much more likely to hang around the shops, restaurants and bars for longer, which will increase the amount of money spent at your airport.


Connect with travellers

The possibilities with MapsIndoors extend beyond indoor wayfinding. By implementing and interfacing to an indoor positioning technology, you can engage with travellers whilst they are at the airport. You can send them push notifications containing special offers and coupons based on which shop or restaurant they are passing by and hereby encourage them to take advantage of great offers.


You’ll also be able to send them live updates about gate changes and departure time changes. This service will help enhance the overall experience at the airport and make it more likely that travellers will return. 92% of passengers would like to receive a notification on their smartphone if any disruptions occur. In case of an emergency or other disruptive events, you can use the same function to notify all passengers at once. See our showcases here!

Integration on all platforms

MapsIndoors is optimised for Android and iOS and can easily be integrated into websites and info kiosks at the airport for those who prefer to get an overview of shops and gates on a larger screen.


Benefits of Indoor Wayfinding at airports

  • Improve the traveller’s experience and loyalty
  • Boost tax free shopping through location based advertising
  • Extend the airport service to include in app notifications
  • Gain insights into passenger flow and behaviour at the airport
  • Improve the overall branding of the airport


The Future of Aviation with Indoor Wayfinding

If you want to know more about what indoor navigation can do for your airport, download our free eBook The Future of Aviation with Indoor Wayfinding.


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